Haiku notification troubleshooting

Confirming Notifications from Haiku

  1. Check the email spam folder in your email account for any emails from noreply@asl.haikulearning.com. If you find emails from this address in your spam folder, mark these emails as not spam.
  2. Include noreply@asl.haikulearning.com in your email account whitelist: 
  • The Online Groups Blog provides helpful instructions, or the email provide Help links are useful.
  1. Confirm your email address is correctly listed in the Veracross Parent Portal:
  • Go to the Family Gateway (Veracross), https://portals.veracross.eu/asl, > Update My Household Profile > My Personal Contact Information. Edit the ‘Primary Email’ for each parent/guardian if necessary. Confirm that this email address is the one you use regularly.
  1. Confirm this email address is appearing correctly in your user Profile in Haiku:
  • Click on the tree icon at the top right of the Haiku window (this may be a different picture if you have uploaded one)
  • Select My Information.
  • Do NOT edit the email address listed in Haiku if incorrect (any changes in Haiku will be over written during the next syncing period from Veracross to Haiku). Ensure your email address is listed correctly in the Family Gateway (see step 2, above), and then wait 24 hours for the change to filter through from Veracross to Haiku.
  1. Confirm email notifications have been configured as desired:
  • Click on the tree icon at the top right of the Haiku window (this may be a different picture if you have uploaded one)
  • Select Notifications.
  • Configure notifications as desired.
  1. If all the above fail, contact your divisional tech coordinator who can contact Haiku to confirm that emails are being sent by system to your listed email address:

Lower School: Peter Cassidy (peter_cassidy@asl.org) and Joanne Morris (joanne_morris@asl.org)

Middle School: Colin Bridgewater (colin_bridgewater@asl.org)

High School: Mariam Mathew (Mariam_mathew@asl.org)

THE AMERICAN SCHOOL IN LONDON
One Waverley Place
London NW8 0NP
United Kingdom
Tel: +44 (0)20 7449 1200
©2017 The American School in London    
Affiliations
:: Help :: Privacy Notice
facebooklinkedininstagramvideo
Our mission is to develop the intellect and character of each student by providing an outstanding American education with a global perspective.
powered by finalsite